Return Policy

Infinity Foods Co-operative Ltd

Shop & Bakery Returns Policy

 

Faulty Goods:

• If you have bought a faulty product you are entitled to a full refund.
• We require proof of purchase & ID.
• The cashier must be satisfied that the product was genuinely faulty (or ‘unfit for purpose’) at the time of purchase.
• You may receive an exchange for goods of the same value, or a refund by the same payment method (e.g. bank card) as the original payment.

 

Incorrect purchase:

• We are not obliged to give a refund or exchange unless the product is faulty. 
• The cashier may, however, at their discretion allow an exchange for goods of the equivalent cash value.
• We require proof of purchase & ID.
• The return must be within 30 days of the original purchase.
• We cannot accept a return for a chilled, perishable product, or near its date.
• The product must be in ‘saleable’ condition, with sealed packaging, & be in a pristine, intact, & unopened condition.
• Circumstances must be beyond suspicion.

 

No other refunds or exchanges are to be given.