Return Policy

Infinity Foods Co-operative Ltd

Shop & Bakery Returns Policy


Faulty Goods:

  • If you have bought a faulty product you are entitled to a full refund.
  • We require proof of purchase & ID.
  • The cashier must be satisfied that the product was genuinely faulty (or ‘unfit for purpose’) at the time of purchase.
  • You may receive an exchange for goods of the same value, or a refund by the same payment method (e.g. bank card) as the original payment.


Incorrect purchase:

  • We are not obliged to give a refund or exchange unless the product is faulty. 
  • The cashier may, however, at their discretion allow an exchange for goods of the equivalent cash value.
  • We require proof of purchase & ID.
  • The return must be within 30 days of the original purchase.
  • We cannot accept a return for a chilled, perishable product, or near its date.
  • The product must be in ‘saleable’ condition, with sealed packaging, & be in a pristine, intact, & unopened condition.
  • Circumstances must be beyond suspicion.


No other refunds or exchanges are to be given.