Community Card

Infinity Foods has been a worker’s co-operative since 1979. Equity and fairness are fundamental to our values. We gauge the success of our business not only in terms of profit but also through environmental and social responsibility.

The Community Card is a loyalty scheme where you earn points every time you shop. 

The people that walk through our doors every day belong to our community. With your new Community Card, you will be able to collect points which will earn you money off, extra points coupons or special offers.

The Community Card helps make ethical, natural and organic food and products accessible to all. 

“At Infinity we have imagined and talked about a loyalty scheme for our customers for many years, and are very excited to finally be able to launch it! In the future, we have big plans to use the Community Card as a tool to empower local people and businesses to support each other even further”.

 

 

GENERAL

• These terms and conditions, in conjunction with the Infinity Foods Cooperative Ltd privacy policy, are applicable across the Community Card and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Community Card holders participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.

• Infinity Foods Cooperative Ltd reserves the right to alter or delete any of the Community Card benefits at any time without prior notice.

• To be a member of the Community Card you must be aged 18 or over and be a resident of England, Scotland, Wales or Northern Ireland.

• Only one membership per person and only one named member per membership is allowed. 

• In order to receive marketing emails from Infinity Foods, community members must provide us with a valid email address and be opted into receiving email communications from Infinity Foods. 

• If you opt-in and supply us with an email address you are consenting to receive marketing material from Infinity Foods Community Card. Infinity Foods will never pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us. The Infinity Foods Shop & Bakery Privacy Policy can be found here.

 

• Community members will receive invitations to exclusive member events via email provided this has been supplied by a community card holder. Members can update their details at any time by ringing our shop at 01273 605365 or by emailing ([email protected])
• Please note if a member has not chosen to opt-in or has unsubscribed from Infinity Foods marketing emails we may not be able to notify them about events.

• Member offers are subject to availability and no cash alternative or substitution is available.
• Community card offers may not always be valid in conjunction with other discounts, offers or promotions.
• A valid Community card must be presented and scanned at the point of purchase in-store to qualify for exclusive Community Card offers.

Community cards

• A Community card can be used in Infinity Foods Shop & Bakery only.
• To receive a physical Community card you must supply us with your postcode outward code (eg. BN1, BN11, or BN43). 
• To receive a physical Community card you must have an email address. Only one email address can be registered to an account.
• Your Community card can only be used by the named and registered community member. It cannot be transferred or copied.
• A valid Community card must be presented and scanned at the point of purchase in-store to qualify for exclusive Community offers, discounts and points. 
• Your Community card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card. Failure to do so could result in all your points being deleted. 
• The Community card is issued by and remains the property of Infinity Foods Cooperative Limited which reserves the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any Community card that they feel has been subject to abuse or attempted abuse.

Points

• Community members can collect 1 point for every £1 spent in a single transaction (after discounts). Each point is worth 1p in currency to be spent in-store.
• Points will be allocated to the account associated with the community card scanned. Please note that points may not appear instantly on the member’s account. 
• Points cannot be collected at third-party concessions in or outside Infinity Foods Shop & Bakery and when purchasing corn starch carrier bags, Giftcards and or Paper Gift Vouchers. Other exclusions may apply.
• Only members who have collected 50 points or over will receive a money-back voucher. For members who have collected under 50 points, these points will roll over and a voucher will be issued in the next available statement. Members that have spent all of their points, may not be eligible for other vouchers, coupons or money-back. 
• Any promotional vouchers linked to the Community Card are non-transferable and are valid only for use with the cardholder. As such they cannot be sold or transferred for any monetary gain.
• Voucher terms and conditions apply and will be stated on each voucher.
• Infinity Foods Cooperative Ltd reserves the right to alter the terms of the points system at any time.

Birthday treat

• Community members must provide us with their date of birth at the point of application and will automatically be eligible for a birthday treat from Infinity Foods Shop & Bakery.
• We cannot guarantee a birthday treat will be given.
• Infinity Foods Shop & Bakery are only able to send a birthday treat to members who shop with us on the month of their birth.
• Infinity Foods Shop & Bakery reserve the right to change or withdraw the birthday treat at any time.
  

 Personalised saving

• Your personalised saving is calculated by reviewing your purchases over the last 12 months and calculating what you’ve saved.

EXTRA BENEFITS

 

Double points

• These will apply to valid transactions until the date specified on the member’s coupons. Spend excludes gift cards, services and concessions. Available to selected customers only.
• During specific dates specified via marketing, points will be worth double or more.

Money-back vouchers

• These will apply to valid transactions until the date specified on the member’s coupons. Spend excludes gift cards, services and concessions. Available to selected customers only.
• During specific dates specified via marketing, points will be worth double or more.